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Though we will begin processing your order within 24 hours from our receipt of your order, please allow fifteen (15) business days for delivery. We ship from Brooklyn, NY which provides 1 day delivery to the North East, 2 day delivery to Chicago and a 4 day transit time to Los Angeles. Please call or e-mail us should you need a rush on your order.
|Total Order Price||Shipping Cost|
|$0.00 to $30.00||$7.95|
|$30.01 to $40.00||$8.95|
|$40.01 to $50.00||$9.95|
|$50.01 to $75.00||$11.95|
|$75.01 to $100.00||$12.95|
|$100.01 to $125.00||$14.95|
|$125.01.00 to $150.00||$16.95|
|$150.01 and up||$18.95|
Shipping is through FedEx.
International Orders, please read the header entitled: International Orders.
ORDER BY FAX or MAIL
If placing an order by fax or mail please use the website to create your order form. Add the items you wish to purchase to the shopping cart as if you were going to complete your order online. Click on the Finalize Order button and the site will ask for your name, address and billing information. Please provide the requested information and click the Print button on your browser.
Fax the order toll-free to 212-257-7001 or send to...
c/o Image Exchange
540 President St, #1B
Brooklyn NY 11215
If paying by check or money order, please make the payment out to: Tootsie Shop.
SALES TAX / CUSTOMS DUTIES
-New York customers will be charged sales tax based upon their delivery zipcode.
-International orders may be subject to duties or tariffs. These will be collected by the destination country's customs office and payment will be the responsibility of the customer. Should a package be refused it will not be returned to the USA and the total invoiced amount will still be charged to the customer.
RETURNS / EXCHANGES
Exact exchanges will be made on damaged or defective products. If the shipping tube or box is visibly damaged upon receipt, refuse it and notify us via e-mail immediately or toll-free telephone at 1-888-982-2210.
Claims must be made within five (5) working days of receipt.
If you are unhappy with your purchase you may return it to us, undamaged, for a refund of the cost of the item within 30 days of receipt. Clothing that has been worn or washed may not be returned.
Please insure and send the merchandise to...
Tootsie Shop Returns
c/o Image Exchange
540 President St, 1B
Brooklyn, NY 11215
In addition to insuring your return, we highly recommend that the order be sent with Delivery Confirmation. Should our Returns Dept not receive your return, we will not be able to issue a credit.
Credits on returns will be issued on the price of the merchandise and any sales tax, if applicable. Exchanges will be treated as a return and shipping will be charged to ship any requested items.
Items that are returned to our warehouse as non-deliverable by UPS (US domestic orders only) or returned after 3 delivery attempts, will be treated as a return. Shipping will be charged again upon the request of an order reshipment.